Customer Service Engineer (Union) DX - Boston, MA

Siemens Healthineers

93d

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Service Area – Boston, MA Shift Requirements after onboarding/training for this role: M-F, 8:00 AM – 5:00 PM. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer, you will be responsible for servicing Diagnostic Equipment in the Portland area. Customer Service Engineer Level based on prior experience. You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens’ imaging equipment at customer sites. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. You will manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control and inventory management. You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Requirements

• Minimum high school diploma, Technical Degree or equivalent experience.
• 1-2+ Years of field service experience is desired.
• Proficient in the use of tools and service test equipment.
• Strong customer service and communication skills.
• Ability to travel and provide service in assigned geography.
• Willingness to participate in an on-call rotation after training and certification.
• Valid driver's license, ability to drive independently day and night, and good driving record required.

Nice To Haves

• Knowledge and experience performing service, preventative maintenance and modifications on Laboratory Diagnostic Equipment at customer sites with minimal supervision.
• Experience in testing, repairing and maintaining capital medical equipment.

Responsibilities

• Service Diagnostic Equipment in the Portland area.
• Install, service, maintain and modify Siemens’ imaging equipment at customer sites.
• Deliver timely and effective repairs and adequate training of operators.
• Manage financial performance within the territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Manage company assets including a company car, cell phone, computer, tools, and inventory parts.
• Establish and maintain proper business relationships with customers and peers.
• Perform necessary administrative duties accurately.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees