Customer Service Engineer - Technology Services - School Year 2025-2026

Spring Branch ISD • Houston, TX

76d

About The Position

The Customer Service Engineer in Technology Services is responsible for installing and maintaining a variety of end-user computers and peripherals, including Windows and Apple desktops, laptops, iPads, printers, Promethean ActivPanels, LCD projectors, and scanners. The role involves working with Media Center Assistants and third-party service providers to resolve issues quickly for end-users. The engineer will actively contribute to district roll-outs of technology updates and new technology, and may be assigned to various environments such as warehouses, campuses, repair, or delivery, depending on departmental needs. This position may also serve as the primary technology support person at a specific campus.

Requirements

• High school diploma or equivalent; Associate's degree or higher preferred.
• A+, Net+, MCSA certifications preferred.
• Apple Certification preferred.
• Advanced knowledge of Microsoft Windows and Apple Mac OS.
• Advanced knowledge of PC and Apple hardware.
• Intermediate to advanced knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Ability to work on own initiative and demonstrate problem-solving strategies.
• High quality interpersonal skills and good communication skills.
• Ability to interact effectively with end-users, co-workers, and managers.
• Ability to be organized, self-motivated, and complete tasks in a timely fashion.
• Ability to prioritize and be flexible.
• Ability to troubleshoot and solve hardware, software, network, and configuration issues.
• Ability to learn new technologies through reading and self-paced practice.
• Bilingual (English & Spanish) a plus.
• Five or more years' experience in desktop support preferred.

Responsibilities

• Make software available to appropriate users.
• Install and test new software.
• Ensure anti-virus software is installed, configured, updated, and functioning on all PC and server stations.
• Work with Technology Services Compliance Officer to ensure software license compliance.
• Maintain integrity of district asset inventory by updating equipment inventory in real-time.
• Receive and set up hardware.
• Diagnose and troubleshoot hardware failures.
• Check new computer equipment and install as expected.
• Act as liaison with external third-party service providers to resolve faults quickly.
• Maintain computer peripheral equipment such as printers, scanners, projectors, and whiteboards.
• Provide technical support for hardware and software issues.
• Perform routine and preventative maintenance of computers and technology equipment.
• Comply with policies established by federal and state law, State Board of Education rule, and local board policy.
• Configure and maintain hardware and software in a multi-platform infrastructure.
• Initiate and monitor work and repair requests.
• Provide advice for and support the technical integration of district-approved special projects.
• Maintain a detailed inventory of hardware and network equipment.
• Provide technology support to end-users through troubleshooting and on-the-spot training.
• Collaborate on acquisition of software and hardware within district guidelines.
• Perform other duties as assigned.

What This Job Offers

• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees