Customer Service Engineer (Onsite - O'Fallon, MO)

KLA • O'fallon, MO

77d • $28 - $44

About The Position

The position is onsite and based in O'Fallon, MO. It is not a remote position. The role works under minimal direction and supervision of a Manager or Senior CSE. The primary responsibility is customer service activities associated with updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites. The CSE represents the company to the customer and assumes accountability for customer satisfaction with service, assuring operational quality of system equipment. The role involves coordinating actions with customers to minimize downtime and providing assistance to Installation Engineers in resolving problems. The CSE is also responsible for their parts inventory tracking along with documentation related administrative work.

Requirements

• Master's Level Degree and 0 years related work experience; or Bachelor's Level Degree and related work experience of 2 years.
• Ability to use and understand DVMs, oscilloscopes, flow meters and various other test equipment.
• Must successfully complete ongoing technical training to acquire detailed knowledge of company equipment and diagnostic techniques.
• Attainment of Certification Level 3 including basic proficiency in systems level repair of a product within a family is required within defined time period.
• Good interpersonal/communication skills in understanding customer needs.
• Ability to work with exacting timelines to address system down events.

Responsibilities

• Evaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access or in person at a customer location.
• Repair system level issues based on technical knowledge, education, and training.
• Drive solutions based on analytical assessments of available data.
• Ensure equipment enhances customer production and recommend shutdown of customer fab equipment to prevent process excursions.
• Prepare field service reports on all support activity.
• Assist regional admin in preparing quotes based on equipment failure, time to solve, and potential costs involved with repairs.
• Cross train and assist other field service engineers as appropriate.
• Provide mentorship and technical assistance to less experienced support engineers.
• Aid installation teams on equipment startup and relocation activity.

Benefits

• Medical, dental, vision, life, and other voluntary benefits.
• 401(K) including company matching.
• Employee stock purchase program (ESPP).
• Student debt assistance.
• Tuition reimbursement program.
• Development and career growth opportunities and programs.
• Financial planning benefits.
• Wellness benefits including an employee assistance program (EAP).
• Paid time off and paid company holidays.
• Family care and bonding leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Master's degree
• Number of Employees: 5,001-10,000 employees