Customer Service Engineer (Lab Diagnostics) Tayside

Siemens • Carlsbad, CA

96d • $44,000

About The Position

Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art Laboratory Diagnostic equipment and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.

Requirements

• HNC/HND in an Electronics, Engineering, or Bio-Chemistry related field.
• Previous field service experience where you have undertaken fault finding on electronic or medical equipment.
• Strong IT, Microsoft Office and Networking Infrastructure skills.
• Excellent customer facing skills to interface with customers and staff at all levels.
• Full UK driving license.

Responsibilities

• Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products.
• Ensure material parts are processed in accordance with policy.
• Maintain all test equipment, tools and company property in good and working order.
• Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met.
• Maintain good communications and team working with all Managers and Colleagues.
• Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times.
• Identify any opportunities to improve efficiency and effectiveness of team processes.
• Complete personal administration and company mandatory training in a timely and accurate manner.
• When applicable provide out of hours technical service support and complete individual mandatory weekend working provision.
• Attend product training courses in Europe and USA in order to build competence in providing technical assistance and support to customers.
• Work as part of a multidisciplinary team within customer services to ensure our company values are achieved.

Benefits

• Generous pension contribution.
• Company vehicle.
• 26 days holiday + bank holidays.
• Bonus and share scheme.
• Access to our flexible benefits from private medical insurance to financial guidance.
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year.
• Support from our 24/7 employee assistance programme.
• Access to career development via apprenticeship levy to achieve external qualifications.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees