Customer Service Engineer II - MR/CT - Wilmington, NC

Siemens Healthineers

137d • $56,600 - $84,900

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Service Area – Willmington, NC Shift Requirements after onboarding/training for this role: M - F 10 PM - 7 AM. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer II, you will be responsible for servicing CT (Catscan) & MRI (Magnetic Resonance Imaging) Customer Service Engineer Level based on prior experience. You will be responsible for installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. You will help manage financial performance within your territory through inventory management, time management, and timely service call closure. You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Requirements

• Minimum high school diploma.
• Technical degree, military training, or equivalent applicable training preferred.
• Proficient in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.).
• Ability to work individually and in a team setting.
• Proficiency in MS Office applications.
• 2+ years’ experience of complex electro-mechanical, or as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
• Valid driver's license and good driving record.

Nice To Haves

• Experience in testing, repairing, and maintaining capital medical equipment.
• Strong customer service and communication skills.
• General understanding of the principles of electricity, power supplies, and grounding.

Responsibilities

• Servicing CT and MRI equipment.
• Installing, troubleshooting, repairing, and performing preventative maintenance on Siemens Healthineers equipment.
• Delivering timely and effective repairs.
• Training operators to ensure optimal system performance.
• Managing financial performance within the territory through inventory and time management.
• Managing company assets including a company car, cell phone, computer, tools, and inventory parts.
• Establishing and maintaining business relationships with customers and peers.
• Performing necessary administrative duties accurately.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees