Customer Service Engineer I - MR - Atlanta, GA

Siemens Healthineers

7d•Onsite

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Service Area – Atlanta, GA Shift Requirements after onboarding/training for this role: M - F 2 PM - 11 PM This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer I, you will be responsible for: You will be servicing MRI (Magnetic Resonance Imaging) in the Atlanta, GA area Customer Service Engineer Level based on prior experience. You will be responsible for installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. You will help manage financial performance within your territory through inventory management, time management, and timely service call closure. You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. This position may suit you best if you are familiar with what is below and would like to develop your career with Siemens Healthineers. You have knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision. You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. You have experience in testing, repairing, and maintaining capital medical equipment. You have strong customer service and communication skills. You are proficient in the use of tools and service test equipment. General understanding of the principles of electricity, power supplies, and grounding. Required skills to have for the success of this role Minimum high school diploma. Technical degree, military training, or equivalent applicable training preferred. Must be proficient in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.). Ability to work individually and in a team setting. Proficiency in MS Office applications 1+ years’ experience of complex electro-mechanical, or as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed. Valid driver's license, ability to drive independently day and night, and good driving record required. Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

Requirements

Minimum high school diploma. Technical degree, military training, or equivalent applicable training preferred.
Must be proficient in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.).
Ability to work individually and in a team setting.
Proficiency in MS Office applications
1+ years’ experience of complex electro-mechanical, or as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
Valid driver's license, ability to drive independently day and night, and good driving record required.
Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

Nice To Haves

You have knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
You have experience in testing, repairing, and maintaining capital medical equipment.
You have strong customer service and communication skills.
You are proficient in the use of tools and service test equipment.
General understanding of the principles of electricity, power supplies, and grounding.
Highly organized and able to plan.

Responsibilities

You will be servicing MRI (Magnetic Resonance Imaging) in the Atlanta, GA area
You will be responsible for installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment.
You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
You will help manage financial performance within your territory through inventory management, time management, and timely service call closure.
You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.