Customer Service Engineer I

Eversource Energy • Westwood, MA

89d • $46

About The Position

This position interacts in a service/technical capacity with customers and their consultants to explain energy use in a range of end use applications. This position is the primary contact for customers (other than the annually identified strategic accounts) with annual kwh generally of 3.5 million and below. The service function will apply to all customers without regard to electrical usage. This position is accountable for the successful delivery of service to assigned customer segments. Activities require independent initiative, ingenuity, versatility, and judgment in connection with the promotion and development of electric services. You will be accountable for receiving, resolving or directing resolution of inquiries on existing accounts (i.e. billing amount, date, rate, etc.) for the defined customer segment. You will be accountable for supporting account executives in the creation, coordination, and work cycle management of work orders for defined customer segments.

Requirements

• Bachelor of Science Degree in Engineering from an accredited educational institution.
• At least Two (2) years of proven experience and working knowledge of electro-technologies and end use applications.
• Must possess a valid Driver's License to operate a motor vehicle with access to a personal vehicle.
• Customer Focus, Self Control, Results Orientation, Flexibility, and Initiative.

Responsibilities

• Interact with customers and their consultants to explain energy use in various applications.
• Serve as the primary contact for customers with annual kwh generally of 3.5 million and below.
• Deliver service to assigned customer segments successfully.
• Receive, resolve, or direct resolution of inquiries on existing accounts.
• Support account executives in the creation, coordination, and management of work orders.

What This Job Offers

• Job Type: Full-time
• Industry: Utilities
• Education Level: Bachelor's degree