Customer Service Engineer 4 - Shreveport, LA

Siemens Healthineers • West Hollywood, CA

90d

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer IV, you will be responsible for servicing DX Equipment in the Shreveport, LA area. Customer Service Engineer Level based on prior experience. You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. You will manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control and inventory management. Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR. You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. Serve as a resource of knowledge transfer for your regional team, including attendance of RSC calls and other knowledge forums. Assist RSM in assessing service metrics & histories. Makes recommendations on how to improve performance of the region. Recommend improvements & changes to processes, work procedures and technical bulletins. Assists others in complying with the Quality System.

Requirements

• Minimum Technical Degree or equivalent experience.
• Strong electronics background and computer skills required.
• 8+ years of field service experience is desired.
• Proficient in the use of tools and service test equipment.
• Ability to work both individually and in an established team setting.
• Proficiency in all necessary network applications and tools.
• Ability to locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions.
• Valid driver's license and good driving record required.

Nice To Haves

• Experience in testing, repairing and maintaining capital Medical Imaging Equipment.
• Strong background working with electronics.
• Proficient PC skills (MS Windows & Microsoft Office 365).

Responsibilities

• Servicing DX Equipment in the Shreveport, LA area.
• Installing, troubleshooting, repairing and performing preventative maintenance on Siemens Healthcare systems.
• Delivering timely and effective repairs and training operators.
• Managing financial performance within the territory.
• Ensuring tool and test equipment expiration dates are managed.
• Managing company assets including a company car, cell phone, computer, tools, and inventory parts.
• Establishing and maintaining business relationships with customers and peers.
• Performing necessary administrative duties accurately.
• Serving as a resource of knowledge transfer for the regional team.
• Assisting RSM in assessing service metrics & histories.
• Making recommendations on improving performance of the region.
• Recommending improvements & changes to processes and work procedures.

Benefits

• Variety of health and wellness benefits including paid time off and holiday pay.

What This Job Offers

• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Associate degree