Customer Service Engineer 3 - Gaylord, MI

Siemens Healthineers

114d

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Service Area – Gaylord, MI Shift: M-F 8:00-5:00 pm This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer 3, you will be responsible for servicing CT/Pet Imaging Equipment in the Gaylord, MI area. Customer Service Engineer Level based on prior experience. You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR. You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. Provides mentoring to other CSE’s on all competencies and responsibilities.

Requirements

• Minimum high school diploma; technical Associates Degree or equivalent preferred.
• 5-7 years' experience as a medical technologist or field service engineer servicing diagnostic instruments.
• Proficient in the use of tools and service test equipment.
• Ability to work both individually and in a team setting.
• Proficiency in network applications and tools (e.g., eVO, mButler, MS Office applications).
• Ability to read and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams, and functional descriptions.
• Valid driver's license and good driving record.

Nice To Haves

• Experience in testing, repairing and maintaining capital medical equipment.
• Strong customer service and communication skills.
• Strong competency in instrument systems technology including mechanics, electrical, chemistry, and software technology.
• Experience with electronics, hydraulic and pneumatic systems.

Responsibilities

• Servicing CT/Pet Imaging Equipment in the Gaylord, MI area.
• Installing, troubleshooting, repairing and performing preventative maintenance on Siemens Healthcare systems.
• Delivering timely and effective repairs and training operators for optimal system performance.
• Managing financial performance within the territory, including revenue generation and expense control.
• Ensuring tool and test equipment expiration dates are managed and documented.
• Managing company assets including a company car, cell phone, computer, tools, and inventory parts.
• Establishing and maintaining business relationships with customers and peers.
• Performing necessary administrative duties accurately.
• Mentoring other Customer Service Engineers.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees