Customer Service Engineer 2 - St Louis, MO

Siemens Healthineers

71d • $58,240 - $87,360

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. As a Customer Service Engineer II, you will be responsible for servicing MR/CT Imaging Equipment in the St. Louis, MO area. You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. You will manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control and inventory management. You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Requirements

• Minimum high school diploma; technical Associates Degree or equivalent preferred.
• 3+ years' experience as a medical technologist or field service engineer servicing diagnostic instruments.
• Valid driver's license and good driving record.
• Proficient in the use of tools and service test equipment.
• Ability to work both individually and in an established team setting.
• Proficiency in necessary network applications and tools (eVO, mButler, MS Office applications, Concur, NAM Customer Service website).
• Strong customer service and communication skills.
• General understanding of the principles of electricity, power supplies, and grounding.

Nice To Haves

• Experience in testing, repairing and maintaining capital medical equipment.
• Strong competency in instrument systems technology including mechanics, electrical, chemistry, and software technology.
• Experience with electronics, hydraulic and pneumatic systems.

Responsibilities

• Service MR/CT Imaging Equipment in the St. Louis, MO area.
• Install, troubleshoot, repair and perform preventative maintenance on Siemens Healthcare systems.
• Deliver timely and effective repairs and adequate training of operators.
• Manage financial performance within the territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Manage company assets including a company car, cell phone, computer, tools, and inventory parts.
• Establish and maintain proper business relationships with customers and peers.
• Perform necessary administrative duties accurately.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees