Customer Service Engineer 2 - San Francisco, CA

Siemens Healthineers

79d • $72,800 - $109,200

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. POSITION LOCATION; SAN FRANCISCO BAY AREA • Service Area – San Francisco – Bay Area, California • Shift Requirements after onboarding/training for this role: M-F, 8:00 AM – 5:00 PM This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer II, you will be responsible for servicing Imaging Equipment in the San Francisco – Bay Area. Customer Service Engineer Level based on prior experience. You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Requirements

• Minimum high school diploma; technical Associates Degree or equivalent preferred.
• 3+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
• Proficient in the use of tools and service test equipment.
• Ability to work both individually and in an established team setting.
• Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Strong customer service and communication skills.
• General understanding of the principles of electricity, power supplies, and grounding.

Nice To Haves

• Experience in testing, repairing and maintaining capital medical equipment.
• Strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology.
• Experience with electronics, hydraulic and pneumatic systems.

Responsibilities

• Servicing Imaging Equipment in the San Francisco – Bay Area.
• Installing, troubleshooting, repairing and performing preventative maintenance on Siemens Healthcare systems at customer sites.
• Delivering timely and effective repairs and training operators for optimal system performance.
• Managing financial performance within the territory, including revenue generation, expense control, and inventory management.
• Managing company assets including a company car, cell phone, computer, tools, and inventory parts.
• Establishing and maintaining proper business relationships with customers and peers.
• Performing necessary administrative duties accurately.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees