Customer Service Engineer 1 - San Diego, CA

Siemens Healthineers

13d

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Customer Service Engineer I. Our global team: We are a team of more than 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers • Service Area – San Diego, CA • Shift Requirements after onboarding/training for this role: M-F, 10:00 AM – 7:00 PM This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer I, you will be responsible for: You will be servicing AXA/XP Imaging Equipment in the San Diego, CA area. Customer Service Engineer Level based on prior experience. You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens’ imaging equipment at customer sites. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers You have knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. You have experience in testing, repairing and maintaining capital medical equipment You have strong customer service and communication skills You are proficient in the use of tools and service test equipment

Requirements

knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision
ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
experience in testing, repairing and maintaining capital medical equipment
strong customer service and communication skills
proficient in the use of tools and service test equipment
Minimum high school diploma, Technical Degree or equivalent experience
1-2+ Years of field service experience is desired
Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting
strong customer service and communication skills
Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification
Valid driver's license, ability to drive independently day and night, and good driving record required
Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position.
Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position.
Proof of valid identification (photo, driver's license, SSN)
Criminal background checks
Drug screens
Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus)
Annual TB testing
Healthcare training
Successful candidate must be able to work with controlled technology in accordance with US export control law.
It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

Responsibilities

servicing AXA/XP Imaging Equipment in the San Diego, CA area
installing, servicing, maintaining and modifying Siemens’ imaging equipment at customer sites
delivering both timely and effective repairs
training of operators to ensure optimal system performance
managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management
managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc
establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately