Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)

Whole Foods • Minnetonka, MN

81d • $23 - $42

About The Position

The position involves delivering outstanding customer experience and holding all Team Members accountable for providing exceptional customer service. The role requires establishing clear expectations for balancing in-store customer service with completing online orders, monitoring customer flow, and assigning tasks accordingly. The individual will be responsible for maintaining the integrity of the schedule to meet customer needs while adhering to the labor budget. The position also demands a strong awareness of competitors and industry trends, ensuring effective responses to customer inquiries, and fostering a positive team environment. Additionally, the role includes hiring and separation decisions, developing and mentoring Team Members, and maintaining workspace cleanliness and security.

Requirements

• 24+ months retail experience including 12+ months of team leadership experience.
• Experience leading high-volume teams.
• Ability to take ownership of work and team.
• Availability to work overtime during peak seasons and as needed year-round.

Nice To Haves

• Thrives in an ambiguous environment and motivates self and team to deliver.
• Enjoys analytical work and using data to provide solutions.
• Values long-term thinking and large-scale impact on the company.

Responsibilities

• Delivers outstanding customer experience and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks.
• Responsible for the integrity of the schedule to maintain in-store customer needs and online order capacity.
• Sustains exceptional knowledge and awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Establishes and maintains collaborative relationships with departmental leaders, store leadership, and partners.
• Fosters a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Completes hiring and separation decisions in partnership with Store Leadership.
• Maintains awareness and adherence to staffing guidance.
• Develops, coaches, mentors, and motivates Team Members to sustain a high performing Team.
• Provides timely, thorough, and thoughtful performance evaluations.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models core values and leadership principles.

Benefits

• Health insurance
• Retirement plan benefits
• Eligibility for a store discount
• Paid time off
• Access to other benefit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food and Beverage Retailers