Whole Foods-posted about 1 year ago
$38,480 - $62,816/Yr
Full-time • Entry Level
Los Angeles, CA
10,001+ employees
Food and Beverage Retailers

The Customer Service & E-Commerce Supervisor at Whole Foods Market is responsible for overseeing the customer service and e-commerce operations within the store. This role focuses on enhancing the checkout experience, managing grocery delivery and pickup processes, and ensuring high-quality service delivery. The supervisor will lead a team, monitor performance metrics, and ensure compliance with health and safety regulations while promoting a positive work environment.

  • Deliver outstanding customer experience and hold Team Members accountable for service quality.
  • Establish clear expectations for balancing in-store customer service and online order completion.
  • Monitor in-store and online customer flow, assigning tasks accordingly.
  • Respond effectively to customer questions, requests, and concerns.
  • Foster collaborative relationships with departmental leaders and partners, including Amazon delivery drivers.
  • Encourage a positive environment of teamwork and morale among Team Members.
  • Maintain safety and security standards for Team Members.
  • Ensure compliance with regulatory rules and standards.
  • Develop, coach, mentor, and motivate Team Members to sustain high performance and minimize turnover.
  • Maintain cleanliness of workspaces and security of equipment.
  • Identify process improvement opportunities and communicate WFM core values.
  • 12+ months retail experience
  • Strong analysis skills to root cause underperformance
  • Excellent interpersonal, motivational, team building, and customer relationship skills
  • Capable of teaching others in a positive and constructive manner
  • Proficient with email, Microsoft Office, and operations-related applications
  • Health insurance
  • Retirement plan benefits
  • Eligibility for a store discount
  • Paid time off
  • Access to other benefit programs
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