Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time

Whole Foods • Alpharetta, GA

383d

About The Position

The Customer Service & E-Commerce Supervisor at Whole Foods Market is responsible for overseeing the customer service and e-commerce operations within the store. This role focuses on enhancing the checkout experience, managing grocery delivery and pickup processes, and ensuring high-quality service delivery. The supervisor will lead a team, monitor performance metrics, and ensure compliance with health and safety regulations while promoting a positive work environment.

Requirements

• 12+ months of retail experience.
• Strong analysis skills to identify root causes of underperformance.
• Excellent interpersonal and customer relationship skills.
• Ability to teach others in a constructive manner.
• Proficient in Microsoft Office and operations-related applications.

Nice To Haves

• Experience in grocery store management or supervision.
• Knowledge of e-commerce operations and customer service best practices.

Responsibilities

• Deliver outstanding customer experience and hold Team Members accountable for service quality.
• Establish clear expectations for balancing in-store customer service and online order completion.
• Monitor in-store and online customer flow, assigning tasks accordingly.
• Respond effectively to customer questions, requests, and concerns.
• Foster collaborative relationships with departmental leaders and partners.
• Encourage a positive environment of teamwork and morale.
• Maintain Team Member safety and security standards.
• Develop, coach, mentor, and motivate Team Members to sustain high performance.
• Identify process improvement opportunities and maintain workspace cleanliness.

Benefits

• Competitive salary based on experience.
• Opportunities for career advancement within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food and Beverage Retailers
• Education Level: No Education Listed