Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time

Whole Foods • Chattanooga, TN

390d

About The Position

The Customer Service & E-Commerce Supervisor at Whole Foods Market is responsible for overseeing the customer service and e-commerce operations within the store. This role focuses on enhancing the checkout experience, managing grocery delivery and pickup services, and ensuring high standards of safety and quality in online orders. The supervisor will lead a team, monitor performance metrics, and ensure compliance with health and safety regulations while promoting a positive work environment.

Requirements

• 12+ months of retail experience.
• Ability to perform task management and balance dynamic customer flows.
• Strong analytical skills to identify root causes of underperformance.
• Excellent interpersonal, motivational, and team-building skills.
• Proficient in email, Microsoft Office, and operations-related applications.

Nice To Haves

• Experience in e-commerce operations.
• Knowledge of grocery delivery and pickup processes.

Responsibilities

• Deliver outstanding customer experience and hold Team Members accountable for service quality.
• Establish clear expectations for balancing in-store customer service and online order completion.
• Monitor customer flow and assign tasks to balance customer needs effectively.
• Stay informed about competitors and industry trends to enhance service delivery.
• Ensure effective responses to customer inquiries and concerns.
• Foster collaborative relationships with departmental leaders and partners, including Amazon delivery drivers.
• Encourage a positive team environment and maintain high morale among Team Members.
• Ensure compliance with safety and regulatory standards.
• Develop, coach, and motivate Team Members to sustain high performance and reduce turnover.
• Maintain cleanliness and security of workspaces and equipment.
• Identify and implement process improvement opportunities.
• Communicate and model Whole Foods Market core values and leadership principles.

Benefits

• Health insurance coverage.
• Paid time off and holidays.
• Employee discounts on products.
• Opportunities for professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees