The Customer Service - Donor Support Technician is responsible for preparing the donor, donor area, and equipment for the pheresis processors. This role involves monitoring the donor and the pheresis process, responding to specific alarms or signals that may occur during the process, and disconnecting the donor when the process is complete. The technician must maintain alertness and awareness of any reactions the donor may have during or after the pheresis process and notify appropriate staff. Additionally, the technician will use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events. The role also includes ensuring the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). The technician must maintain a clean and efficient work environment and ensure sufficient operating supplies and forms are available as needed. Following all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures is essential, as is maintaining confidentiality of all personnel, donor, and center information.