Customer Service - Donor Support Technician

CSL

76d • $14 - $16

About The Position

Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager. Prepares the autopheresis machine for the pheresis process. Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. Disconnect the donor when the process is complete. Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. Alerts Group Leader or Supervisor of donor flow issues. Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). Understand the policies and procedures associated with hyper immune programs at the center if applicable. Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. Maintain confidentiality of all personnel, donor and center information. May be cross-trained in other areas to meet the needs of the business. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. Perform job-related duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
• Ability to perform basic math calculations.
• Must be able to see and speak with customers and observe equipment operation.
• Must understand, remember and apply oral and/or written instructions.
• Must be able to follow basic instructions and guidelines.

Nice To Haves

• Bilingual skills may be required to meet the needs of the business.

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process.
• Responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process.
• Notifies appropriate staff of any reactions.
• Records incidents during the pheresis process using a Personal Digital Assistant (PDA).
• Links equipment and soft goods used in the pheresis process to the appropriate donor using PDA.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures accurate recording of donor data in the electronic donor information management system.
• Understands policies and procedures associated with hyper immune programs.
• Maintains a clean and efficient work environment.
• Ensures sufficient operating supplies and forms are available.
• Follows all Health Safety & Environmental (HSE) and OSHA policies and procedures.
• Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet business needs.
• Performs job-related duties as assigned.

Benefits

• Options for health care benefits, including choices of plans for medical, dental, and vision.
• Prescription drug coverage.
• Company-provided basic life insurance.
• Short- and Long-Term Disability.
• Option to participate in CSL’s 401(k) Savings Program.
• Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business.
• Paid observed holidays as designated by the Company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees