Customer Service / Dispatcher

CRH • Bridgeport, WV

73d

About The Position

Central Supply Company, a CRH company, has been synonymous with 'service' for over 100 years and four generations. We serve our customers in communities throughout north, central and southern West Virginia, southwest Pennsylvania and western Maryland. While we strive to promote our main product lines of Ready-Mixed Concrete, Concrete Block, Concrete Pumping, Insulated Concrete Forms, Brick and Builders' Materials, our number one goal is to forge partnerships with our customers through hard work and service. In addition, by being a part of the CRH family, we are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that come together to form CRH. CRH is the number one asphalt producer and paver, the second largest aggregates producer and the second largest ready-mix producer in North America. We are also the number three cement producer in North America and a leader in Canada. CRH operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Requirements

• 1 or more years' experience in customer service, dispatch, production, equipment, maintenance and/or quality control preferable.
• Ready Mix and or Building Supply experience highly desired and preferred.

Responsibilities

• Responsible for intake of customer orders and timely delivery of product to customers through a centralized call center.
• Schedule and dispatch drivers while maintaining safety & efficiency goals.
• Possess strong problem solving skills relative to a fast paced fluid environment.
• Deliver excellent customer service while maintaining company safety and efficiency guidelines.
• Demonstrate a pleasant and accommodating demeanor over the phone.
• Respond to stressful situations, co-workers, and customers in a professional, courteous manner.
• Possess good listening skills and address customer complaints or concerns.
• Learn extensive product line and their different applications.
• Work directly with sales staff on pricing and quoting.
• Work directly with accounts receivable and credit manager regarding all accounts.
• Record delivery & product information into Command Dispatch Systems.
• Negotiate delivery times with customers.
• Schedule, dispatch and control an appropriate level of drivers required to satisfy customer demand.
• Support and collaborate with operations and frontline employees.
• Comply with all DOT regulations.
• Navigate various GPS systems and assist drivers in finding jobsites.
• Determine travel time to jobs and best plant locations to service the job.
• Manage and direct a fleet of up to 60+ trucks at one time.
• Coordinate next day's delivery schedule and interpret necessary driver/production employee correlating start times.
• Record accurate delivery and product information on orders.
• Work overtime and varying shifts including early mornings, late afternoons and Saturdays.
• Maintain timely and regular attendance.

Benefits

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

What This Job Offers

• Industry: Nonmetallic Mineral Product Manufacturing
• Number of Employees: 5,001-10,000 employees