Remote CSR ONSITE TRAINING IN GRAND RAPIDS

TEKsystems•Grand Rapids, MI

7d•$14 - $14•Hybrid

About The Position

We are seeking an entry-level Customer Service & Dispatch Coordinator to join our team. This role involves coordinating furniture warranty service by working closely with service technicians and customers. The ideal candidate will provide exceptional customer service, manage work orders, and ensure timely communication and documentation.

Requirements

6+ months of call center experience (inbound or outbound).
Experience with data entry or order processing (20–30% of role).
Strong computer skills; ability to navigate multiple systems simultaneously.
Excellent verbal and written communication skills.
Ability to work independently in a remote environment.
Must have high-speed internet and ability to hardwire modem to company-provided phone.

Nice To Haves

Experience in logistics, dispatching, or claims processing.
Associate degree or higher.

Responsibilities

Handle inbound and outbound calls to assist customers and technicians.
Provide accurate information, complete forms, and determine claim status based on guidelines.
Dispatch and schedule service requests to technicians; process work orders promptly.
Interpret technician reports and follow up as needed.
Build strong relationships with technicians and business partners.
Source and onboard new technicians; provide feedback and coaching.
Act as liaison for business-to-business accounts; ensure timely responses and compliance with SLAs.
Document customer interactions and close claims/cases appropriately.
Maintain professionalism and deliver outstanding customer service at all times.
Perform additional administrative duties as assigned.