Customer Service Device Repair Technician

Battery Life dba Batteries Plus•Alexandria, VA

1d•$14 - $15

About The Position

Do you have a technical aptitude that you would like to bring into a professional setting? Do you have the communication skills to teach others? Do you have sales skill to engage customers? If you do, Batteries Plus has a NEW & UNIQUE device repair technician opportunity for you! Batteries Plus is looking for a person that is able to repair cell phones, tablets, and other devices as needed. We are looking to fill a role at the Alexandria VA location and this position will pay $14.00 to $15.00 hourly + Bonuses.

Requirements

Minimum H.S. diploma/equivalent plus 3-6+ months of previous customer service and/or device repair experience.
In lieu of device repair experience, minimum associates degree in electronics, or other technical degree
Demonstrated technical aptitude. Able to quickly pick up on new processes and technologies without a lot of guidance
Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines.
Excellent communication and customer service skills, both oral and written.
Strong customer service focus. Ability to inform, teach, and train
Working conditions are typical for a warehouse environment, with some tasks (i.e., live store support) being done in a traditional office setting
This position requires the employee to regularly use hands to handle or touch electronic products
The position also requires the employee to regularly use a computer and other office equipment
This position requires lifting 10-20 lbs on a regular and frequent basis, 50 lbs on an occasional basis, and more than 50 lbs on an infrequent basis.
Steel toed shoes or boots are required on the job.
All job offers are contingent upon successful completion of a drug screen and background check.
This is a Customer Service and Device Repair Technician selling position. You need to be comfortable engaging in the selling process.

Responsibilities

Engage with Customers in logging device repair input
Perform initial assessment to determine repair feasibility & estimate.
Repair cell phones, tablets, light fixtures and other devices as needed
Receive, pack and ship these devices
Install batteries, perform tests and tech work
Able to rebuild cordless drill batteries and other battery packs as needed
Maintain proper inventory
Participate in formal training of store associates to include tearing down devices, taking photos, assisting with video training production.
Provide live camera-based remote support (i.e., Skype) for in-store device repairs
Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)
Live a "Customer First" mentality
Perform Customer Service / Sales duties.
Greet customers promptly, determine needs and answer questions.
Suggest needed sales add-on items, participate in retail & commercial sales activities to achieve goals.
Ask questions to identify potential commercial customers.
Operate computer/cash register to initiate and complete sales transactions.
Answer phones, assist callers, and ensure messages are relayed in a timely, accurate manner.
Develop and maintain current knowledge of product and service offerings
Engage as a "can-do" team member. Proactively follow through on commitments and/or tasks needing to be performed.
Assist in all store operations responsibilities as assigned by Store Manager.
Rotate and stock inventory.
Load, unload, and deliver product to customers or via third party delivery companies
Organize daily recovery of displays to achieve full store appearance.
Maintain retail shelf label pricing.
Build displays; setting up & taking down shelves and fixtures.
Prepare store for daily opening and closing including counting and reconciling register drawers
Maintain physical facility safety and appearance including sweeping, mopping, and vacuuming floors.
Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)