Customer Service Delivery Advocate

Carvana•Richmond, CA

31d•$24 - $26

About The Position

We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler, and you will receive ample training) Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle is safe to drive Complete customer paperwork and include thorough notes in our customer tracking system Consistently drive safely and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. Candidates must have (or be able to obtain) a Notary in their local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements. Candidates must be able to satisfy state-specific requirements related to accessing the DMV/title and registration systems. Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana). California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).

Requirements

At least 2 years of customer-facing experience
Candidates must have (or be able to obtain) a Notary in their local jurisdiction within the first 90 days of employment
Candidates must be able to satisfy state-specific requirements related to accessing the DMV/title and registration systems.
Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment
California employees must obtain a Vehicle Verifier license within the first 90 days of employment
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak, and understand English
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
Frequent driving requires excellent visual acuity and manual dexterity.
Must be at least 21 years of age and possess a valid driver's license.
Must be able to read, write, speak, and understand English.

Responsibilities

Deliver vehicles straight to customers' doors with our custom car haulers
Frequently load/unload vehicles onto the hauler and regularly inspect the car-hauler to make sure the vehicle is safe to drive
Complete customer paperwork and include thorough notes in our customer tracking system
Consistently drive safely and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy

Benefits

Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical, and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
Time Off Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter)
Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelor's degree, we have a student loan repayment program!
Equity: Carvana Shares is something that we grant to our team members on an annual basis, where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount!
Professional Development: Extensive internal growth and professional development opportunities
And more!

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