Customer Service Delivery Advocate

Carvana • Knoxville, TN

391d • $37,440 - $37,440

About The Position

The Customer Service Delivery Advocate role at Carvana involves delivering vehicles directly to customers, ensuring a seamless car-buying experience. This position requires strong customer service skills and the ability to perform physically demanding tasks while representing the Carvana brand positively. Advocates will work in a dynamic environment, contributing to the company's mission of reintroducing happiness into the car-buying process.

Requirements

• At least 2 years of customer-facing experience.
• Ability to perform physically demanding tasks, including loading/unloading vehicles.
• Must be able to read, write, speak, and understand English.
• Ability to sustain physical activity for extended periods (8+ hours).
• Must possess a valid driver's license and be at least 21 years of age.

Nice To Haves

• Experience in a fast-paced environment.
• Familiarity with vehicle delivery processes.

Responsibilities

• Deliver vehicles straight to customers' doors using custom car haulers.
• Load and unload vehicles onto the hauler, ensuring safety and efficiency.
• Complete customer paperwork and maintain thorough notes in the customer tracking system.
• Drive safely and maintain a clean driving record in accordance with Carvana's policies.
• Inspect the car hauler regularly to ensure it is safe to drive.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k matching
• Student loan payment assistance
• Discounts on vehicles
• Pet benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees