Customer Service Delivery Advocate

Carvana • Fairburn, GA

73d • $18 - $20

About The Position

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'?

Requirements

• At least 2 years of customer-facing experience.
• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles.
• Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
• Must be able to read, write, speak and understand English.
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
• Frequent driving requires excellent visual acuity and manual dexterity.
• Must pass a drug test and obtain a DOT Medical Card.
• Must be at least 21 years of age and possess a valid driver's license.

Responsibilities

• Deliver vehicles straight to customers' doors with our custom car haulers.
• Frequently load/unload vehicles onto the hauler and regularly inspect the car-hauler to ensure it is safe to drive.
• Complete customer paperwork and include thorough notes in our customer tracking system.
• Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
• Obtain a Notary in your local jurisdiction within the first 90 days of employment.
• Satisfy state-specific requirements related to access DMV/title and registration systems.

Benefits

• Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match.
• Opportunity for overtime during busy seasons.
• Generous paid time off (13 days for the first year, increases to 20 days thereafter).
• Tuition reimbursement and student loan repayment program.
• 100% Company Paid Healthcare Premiums plus Dental + Vision benefits.
• Wellness program to support mental, physical and financial health.
• Pet care savings program.
• Carvana Shares and Employee Stock Purchase Plan discount.
• Extensive internal growth and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees