Customer Service & Data Entry Specialist

AlphaGraphics - US553•Houston, TX

61d

About The Position

As an established leader in the Printing, Design, and Shipping industries, our mission is to partner with small businesses and consumers to provide high-quality solutions that make life easier. Our tight-knit team in West Houston is actively seeking a Customer Service & Data Entry Specialist to join us full-time. This role is central to maintaining accurate records, entering and processing customer data, and ensuring that every detail meets company standards. Accuracy, speed, and a collaborative spirit are essential.

Requirements

1–2 years of data entry or customer service experience (print industry experience preferred).
Proven ability to enter data quickly and accurately while maintaining focus and precision.
Excellent written and verbal communication skills.
Ownership mindset with the ability to take initiative and follow through.
Strong problem-solving and critical thinking abilities.
Team player who uplifts others, contributes positively to company culture, and maintains a sense of humor under pressure.

Nice To Haves

Experience with PrintSmith or other print management software a plus.

Responsibilities

Accurately input and maintain customer data, orders, and service information in company systems with high attention to detail.
Serve as the primary internal representative of the organization, ensuring customer needs are met promptly and correctly.
Communicate customer requirements clearly to the support team in accordance with company policies and procedures.
Verify data for accuracy, completeness, and consistency before final processing or distribution.
Respond to customer inquiries via phone, email, or in person regarding orders, invoices, or service requests.
Determine and record charges for services requested, collect deposits or payments, and arrange for billing as needed.
Collaborate with the team to continuously identify process improvements that enhance efficiency and customer satisfaction.