Customer Service Counselor

Medical Center Health System • Odessa, TX

305d

About The Position

The Customer Service Counselor is responsible for performing the necessary duties to ensure that patient accounts are resolved in a timely manner. This role requires a strong understanding of medical billing practices and the ability to communicate effectively with patients and other stakeholders.

Requirements

• High School diploma or equivalent.
• Prior experience in the medical field preferred.
• Knowledge of admitting/registration processes.
• Understanding of receivables management and billing regulations.
• Familiarity with insurance benefit calculations and contracts.

Nice To Haves

• Strong communication skills.
• Basic understanding of business application software.
• Ability to maintain calm under stressful conditions.
• Good math skills and deductive reasoning.

Responsibilities

• Resolve patient accounts in a timely manner.
• Assist with admitting and registration processes.
• Manage receivables and ensure compliance with credit and collection laws.
• Handle billing forms and medical billing regulations.
• Calculate insurance benefits and understand HMO/PPO contracts.
• Utilize third-party funding resources effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED