Customer Service Coordinator

Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. Primary Objective / Scope: Receive and process customer requests for print related services at Xerox's Indianapolis Reprographics & Digital Imaging Center (RDIC) REQUIREMENTS: * General understanding of computer technology, including Microsoft Office and Adobe * Outstanding interpersonal communication skills * Mental skills for problem-solving, written and verbal communication, information comprehension, acuity, teaching, and ability to work well with others * Typing near or above 40 wpm * Ability to lift 30 pounds chest high PREFERRED Skills: * Ability to interpret customer instructions to effectively produce production work orders for customer print, scanning or supply requests * Strong attention to detail, with good organization and multi-tasking skills * The ability to carefully handle and manage multiple customer orders simultaneously * The ability to prioritize multiple projects to meet respective deadlines * The ability to work independently under deadline, and adapt to change * A willingness to learn new skills * Previous work experience in a print-for-pay retail environment SPECIFIC RESPONSIBILITIES: * Receive customer orders via face-to-face, email, website or phone, and enter orders into a data processing system * Create work orders for print or scanning services, and printer supplies, for customer pick up or delivery * Produce quotes for customer requested services or supplies * Accurately invoice processed work orders * Prepare customer documents for the digital imaging process * Check physical documents for quality issues that may complicate the scan process * Prepare a wide array of document types and conditions for scanning * Name/Index digital files according to naming mechanisms outlined by the customer and/or RDIC leadership, along with additional post-imaging services * Other duties as required to meet business needs #LI-JQ1 #LI-Onsite