Customer Service Coordinator

Penske Automotive Group • Concord, NC

398d

About The Position

The Penske Customer Service Coordinator is responsible for managing customer interactions related to preventative maintenance requests, coordinating repairs, and overseeing the shop work plan. This full-time position emphasizes customer service, effective communication, and operational efficiency to ensure customer satisfaction and productivity in vehicle maintenance.

Requirements

• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience required.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management.
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies.

Nice To Haves

• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

What This Job Offers

• Job Type: Full-time
• Industry: Truck Transportation
• Education Level: High school or GED