Customer Service Coordinator

Cousins Properties Incorporated-posted 6 months ago
Full-time • Entry Level
Onsite • Tempe, AZ
Real Estate
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The Customer Service Coordinator is the frontline position who will assist customers, contractors, and visitors daily. The role will manage the main receptionist area for the Property Management Office. The position's responsibilities include but are not limited to handling incoming and outgoing telephone calls, providing professional and courteous customer service, managing, and maintaining Yardi work orders, Preventive Maintenance Systems and Certificate of Insurances as well as receiving and processing all information requested by customers, contractors, and vendors. Job functions may be added to or deleted from this job description as necessary and determined by Property Management. This position is located in Tempe, AZ. This position is on-site. This is not a remote or hybrid position.

  • Provide customers with a Class A service experience with every interaction.
  • Develop and maintain positive customer relations by creating and sustaining goodwill and by providing consistently responsive quality customer service.
  • Monitor signs of customer 'health' (i.e. through move-ins, move-outs, customer notices, etc.)
  • Assist Property Manager with the planning and implementation of periodic customer events.
  • Coordinate special customer and vendor mailings such as holiday cards and other customer notifications, including customer anniversaries, monthly calendars, and reminders of scheduled events.
  • Prepare new customer packages and welcome letters.
  • Field and return phone calls, process expense reports, commission payments, manage calendars, schedule appointments, and handle vendor relations.
  • Perform general reception duties - greet walk-in customers, visitors, vendors, and contractors; handle their needs and direct them to the appropriate staff.
  • Assist with correspondence and customer mailings.
  • Ensure proper operations of the phones and internet systems.
  • Perform clerical tasks for staff as needed, including mail and packages protocol, ordering office supplies, maintaining personal property logs.
  • Maintain customer and administrative filing system and ensure all documents are properly and promptly filed.
  • Maintain the insurance files for coverage required by customers and vendors.
  • Provide Administrative support to Property Management staff and Engineers.
  • Assist the Property Manager in implementing The Cousins Way Property Management Manual.
  • Receive all incoming service requests and dispatch to the appropriate personnel.
  • Update and maintain the Yardi Work Order System and Building Website.
  • Be familiar with building emergency procedures manual to be able to direct customers during emergency situations.
  • A Bachelor's Degree preferred.
  • A minimum of two years of experience in customer service required in any industry.
  • Real estate experience preferred but not required.
  • Must possess excellent customer service skills.
  • Must be a process driven individual.
  • Must be methodical and a strong communicator.
  • Strong acumen in oral and written business communications.
  • Must possess strong interpersonal skills and an ability to organize across departments.
  • Detail oriented with clear/consistent focus on the accuracy and completeness of work product.
  • Data driven individual.
  • Must have excellent organizational and problem-solving skills.
  • Strong time management and ability to balance multiple projects efficiently and achieve required results.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, and Access) is required.
  • Yardi experience preferred.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • The incumbent must be able to define problems, collect data, establish facts, and draw valid conclusions.
  • Equal opportunity employer where employment decisions are based on merit, qualifications, and aptitude.
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