Customer Service Coordinator

Raymour & Flanigan Furniture and Mattresses • Quakertown, PA

9h

About The Position

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard
work and dedication. We pride ourselves on being a long term, privately held
company that takes care of its associates by recognizing each individual's
potential and investing in their future success!

Requirements

• Excellent phone etiquette
• Interpersonal skills
• Strong computer skills
• Excellent time Management
• Ability to work independently
• Ability to multi-task
• Customer service skills
• Experience in a fast-paced environment
• High School Diploma or equivalent
• Able to work day, night and weekend hours

Nice To Haves

• Prior call center experience and prior dispatcher experience is preferable.

Responsibilities

• Schedule & confirm customer repair service calls.
• Coordinate & communicate with repair technician.
• Work independently to resolve customer service issues.
• Adhere to proper Warranty and protection guidelines.
• Serve as liaison between customers and the repair technician.
• Complete reports and other tasks/assignments as required.
• You must have excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED