Customer Service Coordinator

Evergreen Residential Holdings, LLC•Dallas, TX

3h•Hybrid

About The Position

Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent (“BTR”) sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world’s largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously. We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts. If you are self-motivated and mission driven with a ‘can do’ mindset and see solutions where others may see problems, come and grow with us! We are seeking experienced Customer Service professionals, ideally with a background in property management, who are passionate about delivering exceptional customer experience and thrive in a fast-paced environment. Your primary objective is to leverage your expertise in resident relations, conflict resolution, and service coordination to create and maintain a highly customer-focused environment This position is based in our office in Dallas, TX with the opportunity to work from home Saturday.

Requirements

High school or GED
1+ year of administrative or customer service experience, with Property Management experience a plus
Ability to work effectively under pressure and manage escalated calls with a calm demeanor
Impeccable detail orientation, with excellent organization skills
Good time-management, able to consistently meet goals and deadlines without sacrificing quality
Possess effective problem-solving skills
Intermediate proficiency in Microsoft Office including Word, Excel, Outlook, and with Adobe
Effective communication skills, both verbal and with ability to write clear and concise correspondence
We seek applicants who are proactive, self-directed, and highly motivated.
Regular typing, talking, hearing, seeing, reaching, and repetitive motion.
Routine use of standard office equipment and computers
That all duties are performed in a professional and safe manner

Nice To Haves

Previous experience using property management software is preferred

Responsibilities

Create and maintain a high service, customer-focused approach, and environment
Work independently and prioritize effectively in a fast-paced environment; collaborate effectively with peers and organizational leaders
Answer incoming phone calls in a polite and professional manner and forward to the appropriate internal party based on the residents’ needs
Assist on resident portal concerns or general usage questions
Act as the day-to-day SME for maintenance operations, ensuring service requests are prioritized appropriately and completed in a timely fashion
Coordinate with Field Operations teams to monitor service request dashboards and ensure work orders meet company standards and timelines
Assist on both prospect and resident ledgers; answering questions and troubleshooting
Complete resident welcome calls and emails
Assist with smart home account creation, accessing the locks, realtor codes, and trouble shooting
Other activities as assigned by your manager.