Customer Service Coordinator
About The Position
We are immediately hiring a Customer Service Coordinator to join our Ryder Etna, OH Team. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team. When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company. The Account Customer Service Coordinator I will build, maintain and strengthen the relationship with the company's key clients and provide the highest level of service possible. The Account Customer Service Coordinator I is expected to take a proactive approach to client service, including but not limited to identifying, working and resolving jeopardy orders, identifying operational challenges and bringing internal departments together to resolve problems.
Requirements
- Strong verbal and written communication skills
- Demonstrates problem solving skills
- Ability to simultaneously handle multiple priorities
- Demonstrates time management and priority setting skills
- Ability to read and/or listen and understand information and ideas communicated
- Basic math skills beginner required
- Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required
- H.S. diploma/GED required
- Three (3) years or more in a Customer Service role or equivalent required
Nice To Haves
- One (1) year or more in related Client Account Specialization preferred
Responsibilities
- Build and maintain a strong working relationship with assigned client(s).
- Respond timely to all inquiries from assigned client(s) via email and/or phone
- Prepare, update and develop client jeopardy orders reports.
- Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders
- Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations.
- Provide support to other departments and field locations in regard to assigned client(s).
- Identify and analyze trends and patters of RLM operational issues that are causing the jeopardy issues.
- Provide direction, support and information to internal departments to resolve client issues
- Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations
- Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s).
- Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)
- Work client specific reports including open order reports, return reports and EMC reports
- Provide direction to Customer Service Representative assisting assigned client(s)
- Implement continuous improvement initiatives to improve service for assigned client(s)
- Participate in daily operational calls and provide updates to field operations about assigned client(s).
- Participate in meetings and presentations specific to assigned client(s)
- Performs other duties as assigned.
Benefits
- Medical, Dental, Vision Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
- All major holidays paid and Paid time off within your first year
- Up to 12 weeks paid maternity leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
