Customer Service Coordinator

Sysco

1d•$16 - $24

About The Position

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Requirements

High school diploma or General Education Development (GED) or equivalent), or equivalent combination of education and experience.
2 years' related experience and/or training
Demonstrate self-confidence and interpersonal communications skills, excellent telephone voice, manner, and etiquette.
Able to read and comprehend simple instructions, short correspondence, and memos.
Can write simple correspondence.
Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
Apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Deal with problems involving a few concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Internet software, Spreadsheet software, Word Processing software, and data entry skills.

Nice To Haves

Ability to speak Spanish preferred.

Responsibilities

Receive and process orders in an accurate and timely manner, exceeding customer expectations.
Respond to customers and Marketing Associate (MA) inquiries/requests for information concerning orders, deliveries or problems (such as product quality, delivery problems, delivery schedules, or product availability) all in a considerate and professional manner.
Develop excellent communication and relationships with Marketing Associates and their accounts.
Act as a secondary contact person for accounts when Marketing Associates are unavailable.
Assist in training of sales associates of company procedures and policies.
Give suggestive selling ideas to customers to increase sales.
Must be able to multitask and handle multiple incoming lines.
Relieve Receptionist Switchboard Operator when needed.
Must project a professional and positive attitude.
Operate in a "no surprise" manner with both external and internal customers.
Interface with Merchandising Department, Company Management, and Operations/Transportation with the required information to ensure total customer satisfaction.
Handle MA vacation calls where applicable.
Handle all pickups, credits, off day requests and when necessary, same-day deliveries.