Customer Service Coordinator

Evans Delivery•Schuylkill Haven, PA

8h•$17•Onsite

About The Position

Are you ready to make a significant impact in the transportation industry? As a Customer Service Coordinator (known internally as HOS Coordinator) at our company, you will play a crucial role in ensuring that our drivers remain in compliance with FMCSA (Federal Motor Carrier Safety Administration) HOS rules and regulations. You'll be the go-to person for our drivers, providing them with the support and guidance they need to navigate HOS rules and resolve any issues quickly and efficiently.

Requirements

High School Diploma or equivalent
6+ months of customer service experience working in an administrative or office environment
Basic computer skills
Proficient with Microsoft Office Suite
Must have good attention to detail, critical thinking, and problem-solving ability
Must be able to work independently and in collaboration with others
Strong written and verbal communication skills
Must have good time-management and organization skills and be able to multitask when necessary
Dependable and consistently available to work scheduled hours

Nice To Haves

Experience within trucking industry and/or with FMCSA rules and regulations
Bilingual, English/Spanish

Responsibilities

Respond promptly to incoming calls and emails from drivers, assisting with questions related to hours of service (HOS)
Provide clear instructions to drivers on how to use their electronic logging devices (ELDs) effectively
Review driver logs for HOS violations and offer counseling to drivers as needed
Continuously monitor driver logs to identify and correct errors
Perform data entry of HOS-related files and information for accurate tracking and recordkeeping
Regularly review reports to ensure driver compliance with HOS-related systems, programs, and services
Conduct random audits of driver logs to maintain high standards of compliance
Provide counseling to drivers for serious infractions and escalate issues when necessary
Ensure accuracy of all recordkeeping and file retention practices
Inventory management of ELD equipment; shipping/receiving and troubleshooting support to ensure proper use

Benefits

Medical, Dental, and Vision Insurance
Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
Company Paid Short Term Disability Insurance
Company Paid Long Term Disability Insurance
Hospital Indemnity Insurance
Long-Term Care Insurance Program
Supplemental Term Life Insurance
Accident Insurance
Critical Illness Insurance
Employee Assistance Program
Flexible Spending Account (FSA)
Health Savings Account (HSA) with employer contributions
401K with up to 4% Employer Safe Harbor Matching
Paid Vacation
8 Paid Holidays
1 Floating Holiday
Identity & Fraud Protection
Pet Insurance
Paid on a weekly basis!
Employee referral bonus program ($500)
The opportunity to work with good humans!