CUSTOMER SERVICE COORDINATOR
About The Position
Responsible for answering and redirecting phone calls received in the Parts Department. Support the process of import shipments as well as preparing export documents for the Parts Department. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Print picking tickets and labels for regular, expedited and consignment shipments. Prepare paperwork/documentation for: Backorder shipments Customs clearance for exports to Canada Issue invoices for parts shipments and consignment invoices. Issue credits Retrieve weekly usage reports from customers with consignment parts. Assist customers with routine questions on invoices and proof of delivery. Assist with accurately maintaining databases. Supports Import/Export coordinator with corresponding export documentation. Process and schedules truck shipments Filing of invoices, service reports and all related documents Prepare monthly MML warranty statement/ Service Monthly Reporting Serve as backup for Parts Departments Receptionist Participates in Cycle Counts Perform additional duties as assigned by management.
Requirements
- Associate degree (A.A.) or equivalent from two-year College or technical school
- Two to three years related experience answering customer phone calls, data entry preferably in a manufacturing or technical parts environment and/or training; or equivalent combination of education and experience
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to apply concepts of basic algebra and geometry
- Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Experience with BPCS and Microsoft Office: Word, Excel, and Access
- Knowledge of import/export shipping/receiving procedures
- Knowledge of basic office equipment such as calculator, fax machine, copier, and telephone
- Ability to work with various computer software applicable to billing function
Responsibilities
- Answering and redirecting phone calls received in the Parts Department
- Support the process of import shipments
- Preparing export documents for the Parts Department
- Print picking tickets and labels for regular, expedited and consignment shipments
- Prepare paperwork/documentation for Backorder shipments
- Prepare paperwork/documentation for Customs clearance for exports to Canada
- Issue invoices for parts shipments and consignment invoices
- Issue credits
- Retrieve weekly usage reports from customers with consignment parts
- Assist customers with routine questions on invoices and proof of delivery
- Assist with accurately maintaining databases
- Supports Import/Export coordinator with corresponding export documentation
- Process and schedules truck shipments
- Filing of invoices, service reports and all related documents
- Prepare monthly MML warranty statement/ Service Monthly Reporting
- Serve as backup for Parts Departments Receptionist
- Participates in Cycle Counts
- Perform additional duties as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
