CUSTOMER SERVICE COORDINATOR

South Dakota Soybean Processors•Mitchell, SD

just now•Onsite

About The Position

Brief Overview High Plains Processing is seeking an experienced Customer Service Coordinator for the switch plant in Mitchell, South Dakota. High Plains is affiliated with South Dakota Soybean Processors and their strategic partners. Under the direction and supervision of the Crush Manager, the Customer Service Coordinator will provide direct supervision of grains receiving and loadout teams, including but not limited to training, coaching, task assignment, continuous improvement, and personnel development. The Customer Service Coordinator is a key member of the High Plains Leadership team. Employee appreciation is demonstrated through amazing benefits, incentive pay, company-sponsored events, and career development opportunities. Primary Responsibilities Safety Keep safety at the forefront. Demonstrate and lead safety culture through compliance, training, hazard identification, reporting, emergency response, and active participation in safety initiatives. Work with the safety department and SQF management to implement and monitor employee safety, product safety, plant sanitation, and environmental compliance. Maintain standards above minimum compliance with all governing laws and regulations. People Provide leadership promoting high performing teamwork, personal accountability, cooperation, and career development. Lead, coach, and mentor all receiving and loadout team members to achieve KPI’s on safety, productivity, efficiency, and budgetary expectations. Communicate, drive, and promote leadership team objectives and goals. Production Management of raw materials & finished products including condition, inventory volumes, and reporting. Coordinate logistics of all outbound loads (truck and rail) to ensure customer satisfaction. Assist with light maintenance activities in receiving, storage, and loadout areas. Point of contact to support the resolution of operational, technical, or mechanical issues in designated areas. Communicate and Collaborate Work closely with leadership teams to recruit, onboard and train new team members to build high functioning teams ready to learn, adapt and respond to new challenges. Develop collaborative relationships with all internal departments and supporting teams, including refinery, maintenance, commercial and transportation departments, and finance. Provide World Class customer service to internal and external stakeholders

Requirements

Minimum of one year of service in production leadership role or customer centric role
Familiarity with fall protection and fall protection systems
Strong verbal and written communication skills
Basic computer skills including experience with Microsoft office suite.
Maintain a safe, positive work attitude and demonstrate willingness to be a team member.
Perform duties outside normal responsibilities as needed to support the team and overall organizational goals.
Dependable, self-motivated, and able to work well with others.
Effective and professional communication through speaking, writing, and listening.
Excellent problem solving and analytical thinking skills with ability to prioritize, adapt and act.

Responsibilities

Keep safety at the forefront. Demonstrate and lead safety culture through compliance, training, hazard identification, reporting, emergency response, and active participation in safety initiatives.
Work with the safety department and SQF management to implement and monitor employee safety, product safety, plant sanitation, and environmental compliance.
Maintain standards above minimum compliance with all governing laws and regulations.
Provide leadership promoting high performing teamwork, personal accountability, cooperation, and career development.
Lead, coach, and mentor all receiving and loadout team members to achieve KPI’s on safety, productivity, efficiency, and budgetary expectations.
Communicate, drive, and promote leadership team objectives and goals.
Management of raw materials & finished products including condition, inventory volumes, and reporting.
Coordinate logistics of all outbound loads (truck and rail) to ensure customer satisfaction.
Assist with light maintenance activities in receiving, storage, and loadout areas.
Point of contact to support the resolution of operational, technical, or mechanical issues in designated areas.
Work closely with leadership teams to recruit, onboard and train new team members to build high functioning teams ready to learn, adapt and respond to new challenges.
Develop collaborative relationships with all internal departments and supporting teams, including refinery, maintenance, commercial and transportation departments, and finance.
Provide World Class customer service to internal and external stakeholders