Customer Service Coordinator - Generator Dept.
About The Position
Mountain Home Services is seeking a highly organized and customer-focused Customer Service Coordinator for our generator team to oversee all outbound and inbound communications, efficiently schedule and route our generator technicians, and serve as the primary point of contact for our valued customers—especially those enrolled in our maintenance plans. What's In It For Me? Market Value Compensation ($18-$22/hr) Robust PTO Plan Health, Vision and Dental plans for you and your family to choose from 401K Retirement Plan with company match up to 30% Life Insurance, Short-Term and Long-Term Disability Special Program Options: FSA, EPA, Legal Services, and Identity Theft Continuous Training for your Professional Development Working in a dynamic, collaborative, and fun environment Coached and supported career growth
Requirements
- High School Diploma or GED preferred
- 1+year customer service experience
- Basic computer proficiency, particularly with Microsoft applications
- Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time
- Must be able to work evenings and weekends when needed
Nice To Haves
- Experience with Service Titan is a plus
Responsibilities
- Successfully handle high volume inbound customer service calls
- Making/handling high volume of outbound calls
- Respond to e-mail inquiries
- Receive and record completed work orders from field technicians
- Expedite unresolved customer grievances to designated departments for further investigation
- Maintain accurate customer information and scheduled appointment details
- Actively promote and sell new or additional services or products when applicable
- Optimize daily technician routes for generator maintenance, diagnostics, and repair calls.
- Ensure jobs are scheduled accurately, with clear descriptions and expectations for technicians.
- Prioritize maintenance plan customers and emergency service calls.
Benefits
- Market Value Compensation ($18-$22/hr)
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EPA, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
