Customer Service Coordinator
About The Position
Keysight is a technology innovation leader providing breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. The company's approximately 15,000 employees create world-class solutions for communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets, serving customers in over 100 countries. Keysight's award-winning culture fosters a bold vision for technology and a passion for tackling challenging problems with industry-first solutions, believing that a sense of belonging enhances creativity, innovation, and career growth.
Requirements
- Minimum of 2 years relevant direct customer service experience, or equivalent combination of education and experience
- Requires excellent verbal and written communication skills
- Confidently navigate a multitude of applications and tools: high proficiency in Microsoft Suite
- Demonstrates a “continuous improvement” mindset
- Thrives in a fast-paced environment
- Proven ability to balance a multitude of high priority assignments
- Regular onsite attendance required as an essential function of this position
Nice To Haves
- Oracle and/or Salesforce experience preferred
Responsibilities
- Entry level position responsible for interfacing with customers, logistics, manufacturing and/or Sales Field Partners to handle the End-to-End process of pre-sales and/or post-sales account management functions.
- Responds to and /or aids Keysight internal and external customers that may include product/service order fulfillment processes, end-to-end order management, repair /calibration requests, product changes or returns, contract issues/administration, lease administration
- Foster and maintain close working relationship with Sales Field Partners
- Partner with accounts receivable/collections to resolve invoicing requirements and/or disputes
- Collaborate and assist with specific teams to ensure efficient quote and order processing
- Resolves problems by applying established policies, procedures, and tactics.
- Proactively solves a broad range of customer service inquiries varying in scope and complexity; requires planning, judgment, critical thinking
- Provide 1-800 phone support to customers
- Available for Month-End support to action all outstanding customer requests
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
