Customer Service Coordinator – Great Work/Life Balance with a Laid-Back Team!

#twiceasnice Recruiting • Oak Park, MI

3d • $21 - $24 • Onsite

About The Position

Our client, a commercial services company, is looking to bring on a Customer Service Coordinator to join their team in Oak Park, MI. In this position, you’ll support the sales team with administrative tasks and help manage and distribute incoming leads, so prior experience supporting a sales team is important. They’re also looking for someone who enjoys working with people and takes pride in being a key part of the customer’s experience. With a team member retiring, there will be time to learn the role alongside her before taking it over. The team has a very collaborative, supportive environment where everyone is willing to jump in and help where needed. As a family-owned company, they place a strong emphasis on taking care of their employees, which has led to great tenure across the team. It’s a great opportunity to join a stable, down-to-earth group that values both their people and their customers.

Requirements

• 3+ years of commercial/B2B customer service experience required
• Background supporting sales teams required
• Experience utilizing a CRM required
• Able to work onsite daily required

Responsibilities

• Handle inbound calls from new and existing customers
• Provide quotes and pricing as needed to customers
• Distribute new leads and prepare new customer reports
• Coordinate services and update crews as needed
• Review and maintain the outside sales team’s schedule
• Assist sales team with estimates and paperwork
• Build and nurture relationships with internal and external contacts
• Provide light billing and follow up on payments
• Follow up with inactive accounts to offer new services as needed
• Provide an overall great customer experience

Benefits

• Medical
• 401k
• Life Insurance
• Holidays
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed