Customer Service Coordinator

Great Plains Ventures • Wichita, KS

10d

About The Position

The Customer Service Coordinator is responsible for customer account management in support of our FAA approved Repair Station. The position requires a high level of customer commitment and interface with emphasis on meeting internal and external demands.

Requirements

• High School Diploma or equivalent
• Good MS Office skills
• Proven work experience with a high level of detail and accuracy.
• Ability to solve problems effectively
• Knowledge of standard office equipment, ie: computer, 10 key, fax machine, copier etc.

Nice To Haves

• Associate or Bachelor’s Degree in Business or related field
• Experience with Syteline and Jet Reports.
• 2 Years’ experience in customer service or related position

Responsibilities

• Receives and enters incoming service orders using price lists, product support information, and other technical data.
• Provides customer quotes and obtains approvals using electronic, written, and verbal communications.
• Responds to customer inquiries, coordinating internally as needed.
• Coordinates with other departments in support of service and service related activities.
• Responsible for closing job packets
• Matches invoices with jobs, and related filing.
• Identifies and tags incoming parts with accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED