Full Time Customer Service Coordinator

The TJX Companies, Inc.

1d•Onsite

About The Position

The Customer Service Coordinator at Marshalls, part of TJX Companies, is responsible for ensuring an excellent customer experience by overseeing a team of Associates at the front of the store. This role involves promoting prompt, courteous customer service and loyalty programs, leading by example through customer engagement, and maintaining a clean and organized store environment. The coordinator plays a key role in training and mentoring Associates, managing front-end operations, and addressing customer concerns to foster a positive experience. This position offers opportunities for growth and development within a vibrant team that embraces diversity and collaboration.

Requirements

Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail experience
6 months of leadership experience

Responsibilities

Promoting an excellent customer experience
Overseeing a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
Leading by example by engaging and interacting with all customers, and maintaining a clean and organized store
Role modeling outstanding customer service
Creating a positive internal and external customer experience
Promoting a culture of honesty and integrity; maintaining confidentiality
Taking an active role in training and mentoring Associates on front end principles
Training and coaching Associates on personalizing the customer experience while promoting loyalty programs
Assigning registers, supporting and responding to POS coverage needs, and coordinating breaks for all Associates
Addressing customer concerns and issues promptly, ensuring a positive customer experience
Ensuring Associates execute tasks and activities according to store plan; prioritizes as needed
Communicating accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Providing and accepting recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensuring adherence to all labor laws, policies, and procedures
Promoting credit and loyalty programs
Supporting and participating in store shrink reduction goals and programs
Promoting safety awareness and maintains a safe environment
Other duties as assigned

Benefits

Associate discount
EAP
Smoking cessation
Bereavement
401(k) Associate contributions
Child care & cell phone discounts
Pet & legal insurance
Credit union
Referral bonuses
401(k) match (for those who meet service or hours requirements)
Medical/dental/vision (for those who meet service or hours requirements)
HSA (for those who meet service or hours requirements)
Health care FSA (for those who meet service or hours requirements)
Life insurance (for those who meet service or hours requirements)
Short/long term disability (for those who meet service or hours requirements)
Paid parental leave (for those who meet service or hours requirements)
Paid holidays/vacation/sick (for those who meet service or hours requirements)
Auto/home insurance discounts (for those who meet service or hours requirements)
Scholarship program (for those who meet service or hours requirements)
Adoption assistance (for those who meet service or hours requirements)