Customer Service Coordinator - Part Time, Night Shift
Trustco Bank
5h
About The Position
The Part-Time Customer Service Coordinator handles inbound calls during evening and weekend hours, providing account assistance, troubleshooting support, and customer guidance.
Requirements
- High School Diploma or equivalent.
- Customer service experience.
- Strong communication skills.
Nice To Haves
- Call center experience.
Responsibilities
- Respond to inbound calls promptly.
- Provide accurate customer information.
- Assist with navigation of online banking.
- Process account inquiries.
- Handle PIN/password reset tickets.
- Recommend applicable bank services.
- Stop Payments and ACH disputes
- Assisting with Zelle transaction release and account suspensions
- Debt card research, transactional inquiries and activation
- Assist internal department with customer’s research, verifications and follow-ups
Benefits
- medical, dental and vision insurance
- a health savings account with an annual employer contribution
- a 401(k)-retirement plan with generous employer match
- paid time off plus 11 paid federal holidays
- training and professional development programs
- tuition reimbursement
- reduced fees and rates on certain loan products
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
