0761 - Profile Sales - CSCO - CUSTOMER SERVICE COORDINATOR

Inteplast Group • Livingston, NJ

5d

About The Position

To provide direct and outstanding customer service by following corporate procedures and ensuring customer's requests are reviewed and processed to the satisfaction of both parties.

Requirements

• Bachelor’s degree is required
• 1-3 years in a large corporate environment in Customer Service or Operations
• Computer skills – Microsoft Word, Excel, and Outlook; must be able to learn and understand AS400 system
• Ability to remember facts, situational data and history of events regarding assigned customer base
• Ability to remember large amount of procedural details that need to be followed on a daily basis.
• Travel: Valid driver’s license and ability to operate a motor vehicle. Required for one training visit to Lolita, TX and then as needed by business demands.
• Demonstrate exceptional teamwork and customer service; behave professionally; treat others with respect and dignity.
• Must have good oral and written communication skills
• Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary.
• Capable of effectively managing job-related stress and fostering productive workplace interactions.

Responsibilities

• Process purchase orders, sample requests, claims, set up new customer data, and handle other inquiries and requests through our system based on our procedures.
• Coordinating customer issues or requests through various departments to make sure that proper closure or resolution is achieved on the matter.
• Responsible for managing daily reports provided to support issue status and take the required action needed on all issues brought forth as abnormal on the reports.
• Accountable for managing and acting on all the accounts assigned to them, including - but not limited to orders, samples, claims, sales reps’ requests/inquiries, etc.
• Process orders through order entry system and process all sample requests via sample system.
• Respond to inquiries from various departments or customers
• Review and take required action on all reports.
• Enter new customer data and route through necessary departments for set up; coordinate orders, samples, new accounts, other issues through our system and work with all related departments to ensure customer satisfaction.
• Follow all company procedures to ensure company interest and direction is sustained.
• Any additional functions and or special projects that may become necessary based on business demands.

Benefits

• two medical plans
• HSA with employer contribution
• employer paid life insurance
• short-term disability and long-term disability
• employee assistance program
• voluntary benefits including: vision, accident, & critical illness
• 10 paid holidays
• vacation, personal, and sick time
• 401(k) with guaranteed match and profit share
• employee referral bonus
• limited education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees