Customer Service Coordinator

Ace Handyman Services Minneapolis•Minneapolis, MN

2d•$20 - $24

About The Position

Are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Customer Service Coordinator to ensure efficient and smooth daily operations. In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey. Here is just some of what we have to offer: Competitive pay ranging from $20-24 per hour Health insurance Vacation Performance bonuses Flexible scheduling Advancement and growth opportunities Regular pay reviews Plus more!

Requirements

Proven experience in office management, bookkeeping, and retail operations.
Proficient in retail computer systems and related software.
Ability to work collaboratively and build strong relationships within the team.
A genuine commitment to delivering outstanding customer service.
We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills.
It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen.
You will also need a strong solution-focused attitude and be quick on your feet.
High school diploma or GED
Comfortable with sales
Adaptive to technology
Strong customer service skills
Great multitasking and prioritization skills
Exceptional communication skills

Nice To Haves

Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus
QuickBooks Online or other accounting knowledge, a plus
Customer-facing experience, a plus
ServiceTitan experience is a major plus

Responsibilities

Customer Service & Scheduling
Serve as the first point of contact for incoming calls, following the company’s Call Blueprint to ensure quality service.
Respond to emails promptly, addressing customer inquiries and concerns.
Adjust schedules as needed to accommodate job extensions or customer requests.
Resolve customer service issues in a timely and professional manner.
Utilizing our dispatching & schedule management software (ServiceTitan)
Returning customers calls as needed and following up with past customers
Provide accurate price estimates and explain our services
Schedule and coordinate jobs with technicians
Create, send, and manage invoices
Collect payments and process transactions
Keep detailed and organized customer records
Deliver friendly, professional customer service every day
Assist in Operational Admin Duties as needed
Posts all receipts to Quickbooks.
A/P - Keeps track bills & schedules payments or prints checks for Owner to sign.
Filing.
Monitor & order office supplies & marketing supplies as needed.
Prepare daily bank deposits.