Customer Service Coordinator

Ryder Supply Chain Solutions • Denver, CO

3d • $26 - $26 • Onsite

About The Position

The Customer Service Parts Coordinator is responsible for the oversight of parts ordering, receiving, cataloging, inventory, and reconciliation of all parts at a single location. In addition, this position will be responsible for processing Purchase Orders (POs) and Vendor payment requests. This position will be responsible for ensuring the right part is purchased from the right vendor and maintaining inventory levels to maximize customer uptime. We allow you to carve out your own career path and promote from within, based on performance. The ideal path of progression in this role is an Ops Supervisor. If you're motivated, coachable, and looking for a fast-paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares!

Requirements

• Detail oriented with excellent follow-up practices, Required.
• Capable of multi-tasking, highly organized, with excellent time management skills, Required
• Flexibility to operate and self-driven to excel in a fast-paced environment , Required
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required
• Ability to work independently and as a member of a team, Required
• H.S. Diploma/GED, Required.
• 1 year or more in customer service or comparable experience with issues resolution, Required.
• Strong computer skills including spreadsheets and word processing software Advanced, Required.

Nice To Haves

• Experience with automotive or heavy-duty truck parts is a plus!

Responsibilities

• Improve the quality and consistency of customer communications and meet customer's expectations
• Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction
• Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates
• Drive improvement of Customer Satisfaction (CSI) scores.
• Enhance branch productivity through effective work scheduling and planning
• Create repair order tasks and update work planning sheet
• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up
• Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
• Coordinate outside repair with vendors and customers
• Provide a resource that allows the management team time to effectively manage shop operations.
• Contribute to cost containment through effective inventory planning and warranty
• Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery
• Make recommendations on min-max levels to the inventory planning team
• Manage parts obsolescence
• Ship warranty and return parts
• Organize and ensure cleanliness in the parts room.
• Effectively handle all incoming shop calls
• Clerical duties within the shop operations which include vehicle maintenance files
• Process all Account Payable
• Create repair orders for technicians.
• Contribute to cost containment through effective inventory planning and warranty.
• Enhance branch productivity through effective work scheduling and planning.
• Performs other duties as assigned.

Benefits

• full benefits package
• 401k employer match
• PTO
• discount on shares
• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED