Customer Service Coordinator

Moter Technologies • Torrance, CA

220d • $80,000 - $100,000

About The Position

MOTER Technologies Inc. is expanding into the vehicle insurance industry and is seeking an experienced, proactive Customer Service Coordinator to join its growing start-up insurance team. This foundational role offers the opportunity to thrive in a high-growth environment. This role will manage all customer communications and support critical operational processes as the insurance business is built and scaled. From addressing customer inquiries to developing internal procedures and documentation, this individual will play a key role in delivering exceptional service and establishing the systems that support it. A strong understanding of auto insurance, and hands-on experience with Guidewire are essential for success in this role.

Requirements

• Minimum 2 years of experience in a customer service or operations role within the vehicle insurance industry
• Working knowledge of Guidewire software (PolicyCenter, BillingCenter, or ClaimCenter)
• Strong written and verbal communication skills
• Excellent organizational skills, time management, and attention to detail
• Comfortable navigating ambiguity and building processes from the ground up
• Self-motivated with the ability to work independently and take initiative
• Legal authorization to work in the U.S. without sponsorship

Nice To Haves

• Experience in an insurance start-up, Managing General Agent (MGA), or new product launch
• Basic understanding of regulatory and compliance requirements in U.S. insurance
• Familiarity with customer experience (CX) tools or CRM systems

Responsibilities

• Manage inbound customer inquiries via phone, email, and digital channels
• Assist customers with policy information, onboarding, billing, and claims-related questions
• Appropriately escalate complex inquiries and ensure timely resolution
• Maintain accurate and up-to-date customer records and documentation
• Develop customer-facing scripts, templates, and FAQs
• Create and maintain Standard Operating Procedures (SOPs) for customer service and office processes
• Collaborate with cross-functional teams (underwriting, product, technology) to enhance workflows
• Participate in testing and feedback for Guidewire and other internal systems
• Provide general office and administrative support as needed

Benefits

• Health, dental, vision insurance
• Basic life and long-term disability coverage
• Health savings account (HSA)
• Flexible spending account (FSA)
• Generous paid time off
• 401(k) with a company match
• On-demand mental health and medical support through Teladoc
• Free catered office lunches and snacks
• Flexible office hours
• Health and wellness-focused work environment with team social events
• Casual dress code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level