Customer Service Coordinator

Mercedes-Benz Group • Novi, MI

411d • $31,200 - $33,280

About The Position

The Customer Service Coordinator at Mercedes-Benz of Novi is responsible for enhancing the customer experience by providing exceptional service and support. This role involves interacting with customers, scheduling service appointments, and ensuring effective communication throughout the service process. The position is ideal for individuals who are detail-oriented, self-motivated, and possess strong organizational skills, with a focus on delivering high-quality customer service in a dynamic automotive dealership environment.

Requirements

• Strong computer skills, including Gmail, Excel, and Word
• Strong customer service background
• Outgoing and friendly personality
• Excellent verbal and written communication skills
• Punctual and reliable

Responsibilities

• Interact with customers daily by following up over the phone after a Service Appointment
• Listen to the customer, answer their questions, and direct customers appropriately as they request
• Schedule service appointments
• Confirm scheduled & missed appointments
• Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
• Accurately file away repair orders for future reference

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed