Customer Service Coordinator

Baptist Memorial Health Care • Jackson, MS

397d

About The Position

The Customer Service Coordinator at Baptist Memorial Health is responsible for promoting high levels of customer satisfaction during patient interactions. This role requires a thorough understanding of departmental and corporate policies and procedures, as well as maintaining accurate billing information, processing appointments, and reconciling daily charge and payment entries. The position may require overtime and callback as needed.

Requirements

• Knowledge of departmental and corporate policies and procedures.
• Ability to maintain accurate and timely billing information.
• Experience in processing appointments and reconciling charge and payment entries.

Nice To Haves

• Experience in a healthcare setting.
• Strong communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Completes daily front office operations through excellent organizational and time management skills.
• Greets and assists patients/visitors in the check-in/out process in a professional and compassionate manner.
• Knowledgeable of all policies and procedures and adheres to all applicable policies and procedures.
• Demonstrates compliance with all revenue cycle responsibilities.

Benefits

• Competitive salaries
• Paid vacation/time off
• Continuing education opportunities
• Generous retirement plan
• Health insurance, including dental and vision
• Sick leave
• Service awards
• Free parking
• Short-term disability
• Life insurance
• Health care and dependent care spending accounts
• Education assistance/continuing education
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: No Education Listed