Customer Service Coordinator

Psc Group - Baytown, TX

Full-time - Entry Level

Baytown, TX

Professional, Scientific, and Technical Services

About the position

The Customer Service Coordinator at PSC Group is responsible for advocating for customers by understanding their concerns and needs, facilitating follow-ups, and resolving issues. This role is essential for providing a superior customer experience and supporting both internal and external customers in a stable, long-term career within a booming industry.

Responsibilities

• Provide a superior customer experience to all internal and external customers
• Interact with customers via telephone or email to provide top-level support and advance information on products or services
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Communicate shipping dates and appropriate order information to customers to ensure order fulfillment and satisfaction
• Contact customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments
• Collect and enter orders for new or additional products or services
• Support inside and outside sales
• Update and maintain files, including data entry into multiple systems, for example SAP
• Field second-level escalated and advanced customer problems and needs, forwarding issues to the assigned specialist or other appropriate colleagues
• Perform other duties as assigned

Requirements

• Experience is a plus but not required, and paid on-the-job training is available
• May require a valid Driver's License and/or a valid TWIC card, depending on work location
• Must be 18 years or older and legally able to work in the U.S.
• Pass a drug screen, physical, and background check
• Previous military experience and proven ability to follow procedures is a plus

Benefits

• Medical insurance options with the company paying a large portion of the premiums, including affordable dental and vision plans for employees and their families
• Company-paid life, short-term, and long-term disability insurance
• Matching 401(k) plan to help employees save money for retirement
• Vacation, sick leave, and holiday benefits (varies by work group)
• Incentives, discounts, and bonuses
• Industry-leading training and development programs