Customer Service Coordinator

Synergy Homecare Franchising • Chandler, AZ

70d • $50,000 - $56,000

About The Position

At SYNERGY HomeCare we create a world of care at home for all, which means you will have the opportunity to support a dedicated team who cares for a wide variety of people; spanning all ages and all abilities. We are seeking a Client Service Coordinator to join our independently owned and operated national agency.

Requirements

• One year experience in a home care setting preferred
• Associates degree, or 5 years with a proven track record in a customer service setting
• Exceptional customer service skills
• Time management skills
• Excellent communication skills
• Self-motivated and willing to learn
• Will be required to obtain CPR, First Aid, TB and Level 1 FCC within 60 days of being hired

Responsibilities

• Schedule caregivers with clients and communicate to all parties
• Utilizes scheduling software and all functions to enhance productivity
• Communicates at high level with colleagues
• Team player, able to work efficiently/effectively with others
• Conducts daily/weekly reporting
• Conducts quality calls and quality visits
• Confirm and update caregiver availability including vacation, sick time, and holidays
• Verifies payroll daily
• Establishes and build relationships with contract providers
• Documents skills and attributes of caregivers to ensure strong matching to clients
• Follows up with new caregiver hires to explain the scheduling process
• Establishes great rapport with caregivers and clients
• Is on call as per on call calendar requirements
• Participates in new hire orientation
• Creates a great working environment
• Uses software at a high level
• Assists with onboarding for all new caregivers
• Trains, coaches and mentors all caregivers
• Calls, tracks, gathers all authorizations needed to perform services for clients
• Is able and willing to work independently
• Is a self starter with the ability to track goals and daily performance
• Other duties as needed
• Works under the direction of the VP

Benefits

• Competitive pay ranges
• Paid earned vacation
• Liability Insurance, Workers' Compensation coverage, and unemployment insurance
• Weekly Pay
• Medical Coverage
• Paid Time Off
• Sick Time Off
• Medical Benefits
• A great culture to work in

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Associate degree